Tom Taylor has always had a love for all things motorsport. With a professional racer father and Indianapolis 500 photographer, cars had been a part of Taylor’s life since he could remember.
Taylor opened Noble Automotive Solutions with the idea of providing customers with an advisory and concierge service for all things automotive.
“I have cars [for sale]but what I’ve found is that there are a lot of people out there who just need help,” said Taylor, who not only has a rotating inventory of used vehicles and motorcycles on her site Web, but also an open line of communication for anyone who wants advice or consultation with their car questions.
“A customer called me and said, ‘I have a dent in my car, who do I get it fixed?'” Taylor then offered a low-cost, mid-range, and high-end option of which the customer could choose and gave her all the information she needed to make an informed decision.
“She was so grateful,” said Taylor, who receives daily calls with all questions relating to the car. “I just had a guy walk into my office today who said a retired couple from Mesa living in their RV needed help selling a trailer, BMW, electric bikes , kayaks and a truck.”
Taylor said making a personal connection and building trust is paramount to understanding her client’s needs. Besides, this is partly the reason why he chose the name of his company.
“Noble is my last name,” said Thomas, whose ancestors David and Thomas Noble served as officers in George Washington’s army during the Revolutionary War. Taylor and his son, David Noble, carry on the name with pride, associating the word itself with his family lineage.
Before moving to Fountain Hills in 2017 and opening a boutique in 2020, Taylor worked at Penske’s Lamborghini North Scottsdale Dealership as a brand ambassador in their luxury division. It was there that Taylor learned the intricacies of the industry and formed relationships with the automotive leaders of the valley.
“What I want to do in Fountain Hills and Rio Verde is meet people from the community center and the chamber of commerce to tell people how I can help them because a lot of people don’t want to deal with dealerships,” said Thomas, who avoids talking with sales managers at all costs. During her discussion with The Times, Taylor opened a thread with a general manager of a local dealership who is helping her complete a transaction for one of her clients.
“I go around sales and talk to the big boss,” he said. “The last thing you want from someone selling you one of the biggest investments you’ll ever make is an overabundance of arrogance and not enough knowledge to back up their promises.”
Although her customers are from all over the valley, Taylor likes to use local vendors to fulfill her customers’ orders.
“My detailers, tire guys, bump guys and paint guys are here in Fountain Hills,” said Taylor, who has built great relationships with vendors and mechanics in town. “If someone came to me and said, ‘I want a brand new Lamborghini’ or ‘I want a 10-year-old Volkswagen Jetta for my granddaughter,’ I did both. I know the market and I know where to go.
Taylor’s latest project involves helping a Sun City family find a small electric vehicle that will fit in their garage alongside their golf cart. It’s easy to tell he’s thrilled to do the legwork.
“The best part of the job is helping people,” Taylor said. “Building trust is important, but it’s easy if you know the business like I do.
Noble Automotive Solutions is located at 12032 N. Colony Dr. in Fountain Hills. More information about the company can be found at noblemotorworks.com or by calling 480-269-2274.